SHIPPING POLICY
Island Artisan Co. understands that receiving your pottery home décor items in pristine condition is of utmost importance. That's why we take great care in packaging and shipping your order. We offer standard shipping times within Canada of 4-7 business days, with an additional 2-3 business days for order preparation. Shipping costs are based on size and weight, ensuring accurate pricing for all orders. If you have any questions regarding shipping, please don't hesitate to reach out.
RETURN & EXCHANGE POLICY
Island Artisan Co. is committed to maintaining the quality and craftsmanship of our handmade pottery, please note colours and textures may very. As such, we do not offer exchanges or returns. If you need to cancel your order, please do so within a 3-hour window by contacting us. If you receive a defective item or are dissatisfied with something you've purchased from us, please don't hesitate to get in touch. We want you to be completely satisfied with your purchase and will do everything we can to make it right.